Open Position

Open Position:

IT Support Officer

(Ref. No.: S_ITO_196)

Christian Alliance International School (CAIS), a non-profit making school wholly owned by Kowloon Tong Church of the Chinese Christian and Missionary Alliance, invites applications for IT Support Officer.

Duties and Responsibilities

  • Manage ICT helpdesk, triage, and answer user tickets.
  • Provide in-person, email, and over-the-phone technical support to staff, students and parents on hardware, software, computer services and school applications.
  • Prepare documents, operational manuals, and user guides.
  • Work with vendors and system integrators in implementing effective IT solutions.
  • Administrate various online applications.
  • Manage the whole lifecycle of ICT equipment including procurement, inventory, provision, and disposal.
  • Responsible for ICT-related contract renewal and service subscriptions.
  • Prepare annual ICT budget.
  • Handle ICT-related administrative tasks.
  • Any other ad hoc duties allocated by the ICT Team Lead or Deputy Head of School.
  • Reports to the Assistant IT Manager.

Qualifications and Experience

  • Higher Diploma or above in Computer Science, Information Technology, or other related discipline.
  • At least 3 years of relevant working experience.
  • Proficiency in computer hardware and software including Windows Desktop, Mac OS, MS Office and back-end administration (Windows Server, AD);
  • Experience in Office 365, Azure, SSO, system integration or server administration is an advantage.
  • Good interpersonal and communication skills, self-motivation, and attention to detail.
  • Passionate about learning new technologies and improving existing solutions.
  • Good command of both spoken and written English and Chinese.

Application Details

Refer to the detailed Employment Process (Non-Teaching Positions) on this website. Please quote the reference number of the post in your application. We thank applicants for their interest in the position.  Review of application will be on an on-going basis until the position is filled and the School reserves the right not to fill the posts advertised.  Applicants not contacted within 12 weeks may consider their application unsuccessful. All personal data submitted will be used for recruitment purposes only and all related information will be kept for up to 24 months.

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